Terms & conditions

Jana Krajsová, with registered office at Hodinářská 298, 688 01 Uherský Brod, Company ID 67589685, VAT ID CZ6457050864, a natural person doing business under the Trade Licensing Act, registered in the Trade Register kept by the Municipal Authority of Uherský Brod, registration number 371102-6740-00, for the sale of goods through the on-line shop located at the internet address www.ramovanionline.cz.

1. Introductory provisions

1.1. These terms and conditions (the “terms and conditions”) of the entrepreneur Jana Krajsová, with registered office at Hodinářská 298, 688 01 Uherský Brod, Company ID: 67589685, registered in the Trade Register kept by the Municipal Authority of Uherský Brod, registration number 371102-6740-00 (the “seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (the “purchase contract”) concluded between the seller and another natural person (the “buyer”) through the seller’s on-line shop. The on-line shop is operated by the seller on a website located at the internet address www.ramovanionline.cz (the “website”), via the interface of the website (the “shop web interface”).

1.2. The terms and conditions do not apply to cases where a person who intends to purchase goods from the seller is a legal entity or a person who acts in ordering goods within the scope of their business activity or within the scope of their independent exercise of profession.

1.3. Provisions deviating from the terms and conditions may be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language. The purchase contract may be concluded in the Czech language.

1.5. The seller may amend or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous wording of the terms and conditions.

2. Offered goods

The seller offers, through the shop web interface, in particular the following categories of goods:

2.1. Custom frames. Picture frames made to order according to the dimensions, profile and other specifications entered by the buyer through the order guide. These are always new goods produced for the buyer to measure on the basis of their individual order. Such goods are adapted to the buyer’s wishes within the meaning of Section 1837 of the Civil Code (see Art. 7 of the terms and conditions).

2.2. Standardised frames. Frames in fixed formats and finishes offered as stock goods ready for dispatch.

2.3. Mounting (mats). Mats made to measure according to the dimensions and colour chosen by the buyer; these are goods adapted to the buyer’s wishes within the meaning of Section 1837 of the Civil Code.

2.4. Mat samples. Sample swatches of mats allowing the buyer to assess the material, colour and profile before ordering a mat.

2.5. Accessories. Supplementary goods related to framing and hanging pictures (in particular hanging and fastening elements and other related material).

2.6. All presentation of goods placed in the shop web interface is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. Section 1732(2) of the Civil Code does not apply.

2.7. Glass and board materials are supplied by the seller only together with ordered frames. These materials cannot be ordered separately without a simultaneous order of a corresponding frame.

2.8. Goods made to measure (in particular custom frames and custom mats) cannot be exchanged or returned; the only exception is the handling of a complaint about a defect caused by the seller or the manufacturer, or the handling of a defect identified and acknowledged by the seller upon receipt.

3. User account

3.1. On the basis of the buyer’s registration carried out on the website, the buyer may access their user interface. From their user interface the buyer may order goods (the “user account”). Where the shop web interface allows it, the buyer may also order goods without registration directly from the shop web interface.

3.2. When registering on the website and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data stated in the user account upon any change thereof. The data stated by the buyer in the user account and when ordering goods are considered correct by the seller.

3.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.

3.4. The buyer is not entitled to allow third parties to use the user account.

3.5. The seller may cancel the user account, in particular where the buyer has not used their user account for more than 24 months, or where the buyer breaches their obligations under the purchase contract (including the terms and conditions).

3.6. The buyer acknowledges that the user account may not be available continuously, in particular with regard to the necessary maintenance of the seller’s hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

4. Ordering custom goods – the order guide

4.1. The order guide in the shop web interface is used for ordering a custom frame and other bespoke goods, through which the buyer enters the dimensions, profile, mat, glass and other specifications of the goods.

4.2. The buyer, who created (configured) the goods themselves using the order guide, is responsible for the ordered dimensions, finish and other specifications. The seller is not liable for damage caused by an incorrectly placed order, in particular incorrectly entered dimensions or specifications. The buyer is recommended to thoroughly check, before submitting the order, that the entered data correspond to their requirements; the order summary and the order confirmation sent to the buyer’s electronic address also serve for this check.

4.3. For an order with a higher price, the seller reserves the right of authorisation, i.e. confirmation of the binding nature of the order by the buyer, by telephone or in writing, and payment of a deposit of 50 % of the price of the ordered goods.

4.4. The seller reserves the right to refuse an order due to insufficient production capacity or for technical reasons.

5. Conclusion of the purchase contract

5.1. The shop web interface contains information about the goods, including the prices of the individual goods. The prices of the goods are stated including value added tax and all related fees. The prices of the goods remain valid for the period during which they are displayed in the shop web interface. This provision does not limit the seller’s ability to conclude a purchase contract on individually agreed terms.

5.2. The shop web interface also contains information about the costs associated with packaging and delivery of the goods. The information about the costs associated with packaging and delivery of the goods stated in the shop web interface applies only in cases where the goods are delivered within the territory of the Czech Republic.

5.3. To order goods, the buyer completes the order form in the shop web interface. The order form contains in particular information about:

5.3.1. the goods ordered (the buyer “places” the ordered goods in the electronic shopping cart of the shop web interface),

5.3.2. the method of payment of the purchase price of the goods and information about the required method of delivery of the ordered goods,

5.3.3. the costs associated with delivery of the goods (together referred to as the “order”).

5.4. If a price is stated where it is evident that it is an error in writing or in figures, such price is not binding and the purchase contract is not concluded.

5.5. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer has entered into the order, including with regard to the buyer’s ability to detect and correct errors arising when entering data into the order. The buyer sends the order to the seller by clicking the “Order with obligation to pay” button. The data stated in the order are considered correct by the seller. Immediately upon receipt of the order, the seller confirms this receipt to the buyer by electronic mail, to the buyer’s electronic mail address stated in the user account or in the order (the “buyer’s electronic address”).

5.6. The contractual relationship between the seller and the buyer arises upon delivery of the acceptance of the order, which is sent by the seller to the buyer by electronic mail to the buyer’s electronic address.

5.7. The buyer agrees to the use of means of distance communication when concluding the purchase contract.

6. Price of goods and payment terms

6.1. The buyer shall pay the seller the price of the goods and any costs associated with delivery of the goods under the purchase contract by cashless transfer to the seller’s account No. 19-4993300267/0100 held with Komerční banka, a.s. (the “seller’s account”). The variable symbol of the payment is the order number.

6.2. Together with the purchase price, the buyer is obliged to pay the seller also the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price hereinafter also includes the costs associated with delivery of the goods.

6.3. In the case of cashless payment, the purchase price is payable within 14 days of the conclusion of the purchase contract. In the case of cashless payment, the buyer is obliged to pay the purchase price of the goods together with stating the variable symbol of the payment. In the case of cashless payment, the buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller’s account.

6.4. For goods made to measure (in particular custom frames and custom mats) and for orders with a higher price, the seller is entitled to require payment of a deposit of 50 % of the price of the ordered goods, or payment of the entire purchase price before the start of production and dispatch of the goods to the buyer (see Art. 4.3 of the terms and conditions). Section 2119(1) of the Civil Code does not apply. For goods requiring payment of a deposit, the delivery period is counted only from the crediting of the deposit to the seller’s account.

6.5. Any discounts on the price of goods granted by the seller to the buyer cannot be combined with one another.

6.6. The seller is a value added tax payer. The seller shall issue a tax document – an invoice – to the buyer after payment of the price of the goods and shall send it in electronic form to the buyer’s electronic address, or enclose it with the consignment.

7. Withdrawal from the purchase contract

7.1. The buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods that were manufactured according to the buyer’s requirements or adapted to their personal needs (in particular custom frames and custom mats).

7.2. If it is not a case referred to in Art. 7.1 of the terms and conditions or another case where withdrawal from the purchase contract is not possible, the buyer is entitled, in accordance with Section 1829(1) of the Civil Code, to withdraw from the purchase contract within fourteen (14) days from the day on which the buyer or a third party designated by the buyer, other than the carrier, takes over the goods, whereby if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the day of receipt of the last delivery of goods. The withdrawal from the purchase contract must be sent to the seller within the period stated in the preceding sentence. The buyer may send the withdrawal from the purchase contract, among other things, to the address of the seller’s registered office, Hodinářská 298, 688 01 Uherský Brod, or to the seller’s electronic mail address info@ramovanionline.cz.

7.3. In the case of withdrawal from the purchase contract pursuant to Art. 7.2 of the terms and conditions, the purchase contract is cancelled from the outset. The goods must be sent or handed back to the seller by the buyer without undue delay, no later than fourteen (14) days from the withdrawal from the purchase contract. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by their nature via the usual postal route.

7.4. In the case of withdrawal from the purchase contract pursuant to Art. 7.2 of the terms and conditions, the seller shall return the funds received from the buyer within fourteen (14) days from the buyer’s withdrawal from the purchase contract, in the same manner in which the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer already upon the return of the goods by the buyer or in another manner, provided that the buyer agrees and no additional costs arise for the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to the seller or proves that they have sent the goods to the seller.

7.5. The seller is entitled to unilaterally set off the claim for compensation for damage caused to the goods against the buyer’s claim for the return of the purchase price.

7.6. In cases where the buyer is entitled, in accordance with Section 1829(1) of the Civil Code, to withdraw from the purchase contract, the seller is also entitled to withdraw from the purchase contract at any time, until the goods are taken over by the buyer. In such a case, the seller shall return the purchase price to the buyer without undue delay, by cashless transfer to an account designated by the buyer.

7.7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the condition subsequent that, if the buyer withdraws from the purchase contract, the gift contract regarding such gift ceases to be effective and the buyer is obliged to return the provided gift to the seller together with the goods.

8. Carriage and delivery of goods

8.1. The seller hands over the ordered goods to the carrier no later than within 10 working days. In the event of temporary unavailability of an item requested by the buyer, the seller shall immediately inform the buyer at the contact address provided by the buyer and shall specify the delivery date.

8.2. The costs of delivery of the goods depend on the size and number of pieces in the order and are displayed to the buyer in the shop web interface (in the shopping cart) before the order is submitted. As a guide:

For orders of 11 pieces or more, the delivery price is set individually; the seller will contact the buyer and agree the delivery price with them.

8.3. In the event that the method of transport is agreed on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

8.4. If the seller is, under the purchase contract, obliged to deliver the goods to a place designated by the buyer in the order, the buyer is obliged to take over the goods upon delivery.

8.5. In the event that, for reasons on the buyer’s side, it is necessary to deliver the goods repeatedly or in a manner other than stated in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with another method of delivery.

8.6. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately. In the event of finding a breach of the packaging indicating unauthorised entry into the consignment, the buyer need not take over the consignment from the carrier. This does not affect the buyer’s rights from liability for defects in the goods and other rights of the buyer arising from generally binding legal regulations.

8.7. Further rights and obligations of the parties in the carriage of goods may be governed by the seller’s special delivery terms, if issued by the seller.

9. Rights from defective performance

9.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).

9.2. The seller is liable to the buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that the goods:

9.2.1. correspond to the agreed description, type and quantity, as well as quality.

9.3. The seller is liable to the buyer that the goods correspond, in quality or workmanship, to the sample or model that the seller provided to the buyer before the conclusion of the purchase contract.

9.5. If a defect becomes apparent within one year of receipt, the goods are deemed to have been defective already upon receipt, unless the nature of the goods or the defect precludes this. This period does not run for the period during which the buyer cannot use the goods, where they rightfully notified the defect.

9.6. The buyer is not entitled to a right from defective performance if they caused the defect themselves. Wear of the goods caused by their ordinary use, or, in the case of used goods, wear corresponding to the extent of their previous use, is not a defect of the goods.

9.7. The buyer may notify a defect that becomes apparent in the goods within two years of receipt. If the buyer has rightfully notified the seller of a defect, the period for notifying a defect of the goods does not run for the period during which the buyer cannot use the goods.

9.8. If the goods have a defect, the buyer may demand its removal. At their choice, they may demand the delivery of new goods without a defect or the repair of the goods, unless the chosen method of removing the defect is impossible or disproportionately costly compared with the other; this is assessed in particular with regard to the significance of the defect, the value the goods would have without the defect, and whether the defect can be removed by the other method without considerable difficulty for the buyer. The seller may refuse to remove the defect if it is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value the goods would have without the defect.

9.9. The seller shall remove the defect within a reasonable period after its notification, so as not to cause the buyer considerable difficulty, taking into account the nature of the goods and the purpose for which the buyer purchased the goods. To remove the defect, the seller shall take over the goods at their own expense.

9.13. The complaint, including the removal of the defect, must be settled and the buyer must be informed thereof no later than within thirty (30) days from the date the complaint was made, unless the seller and the buyer agree on a longer period. After the fruitless expiry of this period, the buyer may withdraw from the purchase contract or demand a reasonable discount.

9.14. The seller is obliged to issue to the buyer a confirmation of the date and manner of settlement of the complaint, including confirmation of the performance of the repair and its duration, or a written justification of the rejection of the complaint.

9.15. The buyer may specifically exercise rights from liability for defects in the goods in particular in person at the address Hodinářská 298, 688 01 Uherský Brod, by telephone on the number 728 269 540, or by electronic mail at the address info@ramovanionline.cz.

9.16. The seller or another person may provide the buyer, beyond their statutory rights from defective performance, also a guarantee of quality.

10. Other rights and obligations of the contracting parties

10.1. The buyer acquires ownership of the goods upon payment of the entire purchase price of the goods.

10.2. The seller is not bound, in relation to the buyer, by any codes of conduct within the meaning of Section 1820(1)(n) of the Civil Code.

10.3. The seller handles consumer complaints via electronic mail at the address info@ramovanionline.cz. The seller shall send information about the settlement of the buyer’s complaint to the buyer’s electronic address.

10.4. The Czech Trade Inspection Authority, with registered office at Gorazdova 1969/24, Nové Město, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr, is competent for the out-of-court settlement of consumer disputes arising from the purchase contract.

10.5. The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes). The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr may be used in resolving disputes between the seller and the buyer arising from the purchase contract.

10.6. The seller is authorised to sell goods on the basis of a trade licence. Trade inspection is carried out within its competence by the competent trade licensing authority. Supervision in the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority carries out, to a defined extent, among other things, supervision of compliance with Act No. 634/1992 Coll., on consumer protection, as amended.

10.7. The buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

11. Service of documents

11.1. Documents may be served on the buyer at the buyer’s electronic address.

12. Final provisions

12.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. By the choice of law under the preceding sentence, the buyer who is a consumer is not deprived of the protection afforded to them by the provisions of the legal order from which it is not possible to deviate contractually, and which, in the absence of a choice of law, would otherwise apply pursuant to Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

12.2. If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provisions shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

12.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

12.4. Contact details of the seller: address of registered office Hodinářská 298, 688 01 Uherský Brod, electronic mail address info@ramovanionline.cz, telephone 728 269 540.

In Uherský Brod, on 1 June 2026

Jana Krajsová